Contact Us

Have Questions? Want to Share Something With Us?

 Don’t hesitate — we’re friendly, responsive, and always happy to help!

 

How to Contact Us

You can get in touch with us through the following methods:

Email Support

Phone Support

  • Phone: +1 5642127374
  • Available: Monday – Friday, 9 AM – 5 PM (AEST)

Live Chat Support

  • Accessible via our website during business hours
  • Immediate assistance for common inquiries and order-related questions

Customer Support Guidelines

To help us assist you faster, please provide:

  • Your order number (if applicable)
  • Clear description of your query or issue
  • Any relevant photos or screenshots for product concerns

We strive to respond quickly and provide clear guidance to resolve your concerns.

Business Hours

Monday – Friday: 9 AM – 5 PM (AEST)
Weekends & Public Holidays: Support unavailable, but you may email us anytime and we will respond the next business day.

Additional Information

  • We operate exclusively for the Australian market
  • Shipping, returns, and payment inquiries will be handled according to our respective policy pages

Contact Information 

VELIRA BYRON
Operating under The VISIONECOM LLC, registered in the USA.

Address:
1209 Mountain Rd Pl NE, STE R
Albuquerque, NM 87110, USA

Phone: +1 5642127374
Email: info@velirabyron.com
EIN: 41-2625652 

Have any questions? Feel free to reach out!

Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM