Shipping Policy

Service Area & Market Focus

This shipping policy applies exclusively to orders placed within Australia.
Velira Byron currently serves customers located in Australia only. We do not offer international shipping at this time.

Our goal is to provide clear, transparent, and reliable delivery expectations in compliance with Google Merchant Center requirements.

Order Processing Time

Once an order is successfully placed, it is carefully prepared for shipment.

• Processing time: 3 to 7 business days (Monday–Friday)
• Orders are not processed on weekends or public holidays.

Processing time includes order verification, quality checks, and dispatch coordination with our fulfillment partners.

Estimated Delivery Time

After dispatch, delivery times are estimated as follows:

• Australia (Standard Shipping): approximately 7 to 15 business days

Delivery times are estimates and begin once the order has been shipped from the fulfillment center.

Shipping Options & Costs

What Does Priority Shipping Include?

Priority Shipping is an optional service that provides:

• Faster order handling at the fulfillment stage
• Priority dispatch coordination
• Added shipment monitoring support

Please note: Priority Shipping improves processing priority, not customs or courier transit speed.

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Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details.

Tracking updates may take 24–72 hours to become active depending on the courier.

Split Shipments

If your order includes multiple items, products may be shipped separately due to inventory availability or fulfillment location differences.

This does not affect delivery costs or eligibility for free shipping.

Courier Partners

Orders are delivered through trusted international and local courier partners, including:

• Australia Post
• Local courier services
• International logistics partners (for cross-border fulfillment)

The assigned courier will be visible in your tracking information once available.

Customs & Import Information

Some orders may be fulfilled from international warehouses.
For Australian customers:

• Customs processing times may vary
• Any applicable import duties or taxes required by Australian authorities are the responsibility of the customer

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

• Customs clearance procedures
• Weather conditions
• Courier service disruptions
• High seasonal demand

If your order exceeds the maximum estimated delivery timeframe and is confirmed as lost or undeliverable, we will assist according to our Return & Refund Policy.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

Velira Byron is not responsible for delivery failures caused by:

• Incorrect or incomplete addresses
• Invalid contact details
• Unsuccessful delivery attempts

Order Issues or Shipping Support

If you experience any issues with your shipment, please contact our support team with your order number for assistance.

Contact Information

VELIRA BYRON
Operating under The VISIONECOM LLC, registered in the USA.

Address:
1209 Mountain Rd Pl NE, STE R
Albuquerque, NM 87110, USA

Phone: +1 5642127374
Email: info@velirabyron.com
EIN: 41-2625652 

Have any questions? Feel free to reach out!

Phone & Live Chat Support Hours:
Monday – Friday: 9 AM – 5 PM